When Booking Software Stops Booking: My Recent Frustrations with Wix

Anyone else having trouble with Wix Bookings?

Running a boutique Pilates studio means wearing a lot of hats. Owner, instructor, janitor, marketer—you name it, I’ve probably done it before breakfast.

That’s why I rely on booking software to handle one of the most basic, non-negotiable parts of my business: getting clients into classes, tracking their packages, and automating confirmations.

For the past couple of years, I’ve been using Wix Bookings to run the scheduling side of my studio.

At first, it felt like the right fit—affordable, sleek enough, and tied into my website. But lately? The cracks are showing, and they’re costing me time, money, and sanity.

The Problems I’m Facing with Wix Bookings

Here are the main issues I’ve run into recently:

1. Clients sometimes can’t book their own classes

   Even if a client still has classes left in their package, they sometimes can’t slot themselves into a session. They’ll message me directly, frustrated, because they know they’ve already paid for classes—but the system won’t let them use what they bought. This undermines the whole point of having online bookings in the first place.

   
   

2. No notifications when clients book or purchase

   Up until a month ago, I used to receive an email every time someone booked a class or purchased a package. That stopped happening....even though my automation for that feature is 100% switched to ON. Now I have to manually check the class list to see if new sign-ups have come through. It’s like living in the 1990s again, refreshing your inbox just to stay on top of things.

   
   

3. Clients aren’t receiving confirmations or receipts

   This one is especially troubling. At least 3 clients have told me they no longer get automated payment confirmations when they buy a package or membership. That means no digital “receipt” lands in their inbox. Not only does this look unprofessional, but it also erodes trust. People want proof they’ve paid.

   
   

4. Support is a robot, not a person

   And when you try to report these problems? You get funneled to Wix’s chatbot. It’s unhelpful, generic, and can’t handle nuanced issues. It's basically useless. The result: no clear path to resolution, and no actual human to troubleshoot.

Why This Matters

Wix is a huge platform now, offering everything from websites to loyalty programs to business checking accounts. But I don’t need all that. I don’t need Wix to be my bank or my marketing agency. I just need the basics to work:

• Easy bookings

• Cancellations and rescheduling without hiccups

• Automated emails that actually send

Because of all these glitches, I can't take seriously Wix's other offerings. An online store? No way.

When a booking platform can’t do its core job reliably, it undermines the trust I’ve built with my clients—and it costs me real business.

A Question for Other Studio Owners

I’m sharing this here because I can’t believe I’m the only one experiencing these glitches. If you’re a fellow Pilates, yoga, or fitness studio owner using Wix Bookings:

• Are your clients able to book their own classes without issues?

• Do you still receive notifications when someone makes a booking or purchase?

• Are your clients getting proper payment confirmations and receipts?

Or are you, like me, watching these core features slowly unravel?

Final Thoughts

I don’t want to burn Wix to the ground. When it works, it’s decent. But lately, it feels bloated and clunky, trying to be everything instead of doing a few core things really well. 

As a small business owner, all I need is reliability—something that doesn’t make me (or my clients) second-guess whether a booking or payment went through.

If you’re reading this and nodding along, I’d love to hear your experience. Drop a comment, send me a message—let’s compare notes. Because if Wix isn’t up to the job, maybe it’s time we start talking about alternatives.

Posted 9/25/25